Customer Service Planner
Would you like to play a key role in a high-tech environment full of complexity and tight deadlines? At Sioux Technologies, you’ll serve as the link between planning, procurement, production, and the customer for the final delivery of complex high-tech systems in the semiconductor industry. It’s a role that offers a great deal of responsibility and freedom, where you’ll learn a lot in a short time and have the opportunity to grow quickly.
Your Role
As a Customer Service Planner, you are responsible for a large part of the end-to-end process surrounding the delivery of complex high-tech systems. Consider, for example, 30 systems, each consisting of 64 modules: this requires precise coordination of procurement, logistics, integration, and delivery. You release production orders to the factory and work closely with the procurement team to ensure that orders can begin without delay.
You are the central link between purchasing, the warehouse, and the factory, and the point of contact for the customer. In this dynamic Agile environment, you’ll report daily on progress to the customer and management. You’ll improve processes and systems, including through an AI dashboard based on real-time ERP data. If the schedule deviates from expectations, you’ll maintain an overview, quickly set priorities, and work with the relevant teams to ensure the deadline is still met.
What you'll be doing:
- Releasing production orders to the factory and maintaining an overview of parts and processes;
- Work closely with the purchasing department to ensure that the necessary parts are in the warehouse on time;
- Serve as the central point of contact between purchasing, the warehouse, and the factory;
- Improving processes and systems, including a data-driven AI dashboard;
- Report daily to management and the client, and closely monitor escalations and emergency actions.
Working through NextGen
If you work at NextGen, we invest in you. How? Through our post-graduate program: the Next Level program. Together with you, we’ll work on your personal and professional development. Because while you enjoy your day-to-day work, you want more!
During this program, you’ll get to know yourself even better. You’ll discover your talents and strengths—and how to make the most of them. In addition, you will be trained to become an ASQ-certified LEAN Six Sigma Green Belt. Throughout this program, you will receive intensive coaching and guidance from one of our Talent Coaches. Upon completion of the Next Level program, you will receive a post-bachelor’s diploma.
Of course, you don't do this alone, but together with a group of like-minded people. You build a network. You learn from each other. And we look for fun. Sounds good, right?
What do you own?
- A completed college/university degree in logistics, supply chain management, (technical) business administration or operations management;
- You should preferably have 1–3 years of experience in a production environment;
- You can handle stress and perform well under tight deadlines;
- You’re quick to take on responsibility and take ownership;
- You are proactive, take the initiative, and work independently;
- You have a knack for planning, supply chain, and logistics processes;
- You have strong communication skills and act as a liaison between purchasing, the warehouse, and the factory;
- You're skilled with data and systems, from ERP to reports and dashboards.
What do we offer you?
- A salary between 3,500 and 5,500 EUR based on full-time employment, commensurate with your level of expertise;
- 25 vacation days, with the option to purchase an additional 12;
- Personal and professional development through the Next Level program;
- Personal coaching from a Talent Coach;
- Fun events, such as the NextGen Christmas party and the NextGen Summer Event;
- A strong network within Supply Chain & Operations.
Sioux Technologies
At Sioux Technologies, you bring high-tech to life. Together with more than 1,300 specialists, you’ll work on complex systems and technologies that contribute to a healthier, safer, smarter, and more sustainable society.
You’ll work for international high-tech organizations and innovative companies, often as part of multidisciplinary teams. You’ll have plenty of opportunity to take on responsibility, share knowledge, and further your professional development. Sioux makes a conscious effort to invest in growth, innovation, and long-term partnerships. In this way, you’ll create value not only for clients, but also for yourself and the world around you.
Is this job opening a match for you?
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